{"id":1046,"date":"2023-08-24T17:45:21","date_gmt":"2023-08-24T09:45:21","guid":{"rendered":"https:\/\/cabit.top\/?p=1046"},"modified":"2023-08-24T17:45:21","modified_gmt":"2023-08-24T09:45:21","slug":"how-can-we-change-the-primary-contact-for-our-ibm-account-site","status":"publish","type":"post","link":"https:\/\/cabit.top\/?p=1046","title":{"rendered":"How can we change the Primary Contact for our IBM Account\/Site?"},"content":{"rendered":"<h3>How can we change the Primary Contact for our IBM Account\/Site?<\/h3>\n<h5>How To<\/h5>\n<h4>Summary<\/h4>\n<p>We need access to Passport Advantage for software downloads, proof of entitlements, and account management.<br \/>The Primary contact registered on our IBM Account in PassportAdvantage is no longer correct. The person is in a different role, or left the company. How do we update the Primary Contact? How do we give access to other roles such as the Site Technical Contact.<\/p>\n<h4>Objective<\/h4>\n<p>When the new Primary Contact will be registrered, access will be granted to Passport Advantage features such as downloads and account management.&nbsp;&nbsp; Account management will allow other employees to be approved for access to Passport Advantage.<\/p>\n<p>See <a href=\"https:\/\/www.ibm.com\/support\/pages\/node\/428223\" target=\"_blank\" rel=\"noopener\">this article<\/a> for approving access to other roles such as the Site Technical Contact.<\/p>\n<p>Also, the Primary Contact for SPSS Customers will automatically become license key administrator in the SPSS License Key Center.<\/p>\n<h4>Steps<\/h4>\n<p>The request for an update of the Primary Contact information needs to be initiated by the customer, via an email to the eCustomerCare team. This team is handling all questions around Passport Advantage.&nbsp;&nbsp; Below a list of the email addresses of the local eCare teams:<\/p>\n<p><b>North America<\/b>, Latin America<br \/><a>paonline@us.ibm.com<\/a><br \/><b>Asia Pacific<\/b> (includes India, China, Australia)<br \/><a>apecare@sg.ibm.com<\/a><br \/><b>Japan<\/b><br \/><a>paonline@jp.ibm.com<\/a><br \/><b>Europe<\/b>, Middle East, Africa<br \/><a>palogin@ie.ibm.com<\/a><\/p>\n<p>Detailed contact information including local phone numbers can be found on the <a href=\"https:\/\/www-112.ibm.com\/software\/howtobuy\/passportadvantage\/homepage\/ecarec\" target=\"_blank\" rel=\"noopener\">Passport Advantage Online &#8211; Need Assistance<\/a> page<\/p>\n<p><strong>Follow the below steps to prepare your email request for the Primary Contact update:<\/strong><br \/><strong>1. The change request must be sent by the current Primary Company Contact (PCC) for the site<\/strong><br \/><b>Or<\/b><br \/>If the current Primary Contact no longer works for the company,&nbsp; a manager from within your company\/organisation can request a change.<\/p>\n<ul>\n<li>Detail the reason for the change: E.g. &#8220;no longer works for the company&#8221;\n<li>Email address should have the company email domain (e.g. @mycompany.com)\n<li>The manager job title should be in the signature and should contain the word &#8220;manager&#8221; (e.g.&nbsp; IT Manager)<\/li>\n<\/ul>\n<p><strong>2. Complete the below template<\/strong><\/p>\n<p><b><a href=\"https:\/\/cabit.top\/wp-content\/uploads\/2023\/08\/image.png\"><img loading=\"lazy\" decoding=\"async\" width=\"468\" height=\"124\" title=\"image\" style=\"display: inline; background-image: none;\" alt=\"image\" src=\"https:\/\/cabit.top\/wp-content\/uploads\/2023\/08\/image_thumb.png\" border=\"0\"><\/a><\/b><\/p>\n<p><p>EXAMPLE:<\/p>\n<p>From: jane.doe@mycompany.com<\/p>\n<p>To: palogin@ie.ibm.com<\/p>\n<p>Subject:&nbsp; primary contact update for account 0001234567<\/p>\n<p>Dear support,<\/p>\n<p>Our primary contact has left the company.<\/p>\n<p>Can you please update the primary contact information as mentioned below<\/p>\n<p><b><a href=\"https:\/\/cabit.top\/wp-content\/uploads\/2023\/08\/image-1.png\"><img loading=\"lazy\" decoding=\"async\" width=\"469\" height=\"122\" title=\"image\" style=\"display: inline; background-image: none;\" alt=\"image\" src=\"https:\/\/cabit.top\/wp-content\/uploads\/2023\/08\/image_thumb-1.png\" border=\"0\"><\/a><\/b><\/p>\n<p><p>Kind regards<\/p>\n<p>Jane Doe<\/p>\n<p>IT Manager<\/p>\n<p>jane.doe@mycompany.com<\/p>\n<p>xxxx-xxxx-xxxx<\/p>\n<p>3.&nbsp; Send the email<\/p>\n<p>You can expect a response within 24 hours (on weekdays)<\/p>\n<p><em>Cross-reference information<\/em><\/p>\n<p><a href=\"https:\/\/cabit.top\/wp-content\/uploads\/2023\/08\/image-2.png\"><img loading=\"lazy\" decoding=\"async\" width=\"464\" height=\"94\" title=\"image\" style=\"display: inline; background-image: none;\" alt=\"image\" src=\"https:\/\/cabit.top\/wp-content\/uploads\/2023\/08\/image_thumb-2.png\" border=\"0\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How can we chang&#46;&#46;&#46;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-1046","post","type-post","status-publish","format-standard","hentry","category-spss"],"_links":{"self":[{"href":"https:\/\/cabit.top\/index.php?rest_route=\/wp\/v2\/posts\/1046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cabit.top\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cabit.top\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cabit.top\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cabit.top\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1046"}],"version-history":[{"count":1,"href":"https:\/\/cabit.top\/index.php?rest_route=\/wp\/v2\/posts\/1046\/revisions"}],"predecessor-version":[{"id":1047,"href":"https:\/\/cabit.top\/index.php?rest_route=\/wp\/v2\/posts\/1046\/revisions\/1047"}],"wp:attachment":[{"href":"https:\/\/cabit.top\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1046"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cabit.top\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1046"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cabit.top\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}